Shipping & Returns
Katespadenew.com Free Shipping To Wordwide！
GUARANTEED SUPER EXPRESS SHIPPING TAKES 5-7 WORKING DAYS shipping to USA, Canada, Australia, Asia, New Zealand, United Kingdom, France.
Delivery Process Shopping online can be an intimidating process for some or just plain confusing for others. If you have ever purchased anything online from a website that did not have a clear and simple delivery process, then you probably know the frustrations.
Here at Katespadenew.com we appreciate your business and we want you to understand our shipping process prior to placing an order so you can know when to expect your parcel.
Below is the three exact step for step process Katespadenew.com Staff takes when processing your order.
Processing - Charged - Shipped
Processing - Once you have made a payment with your credit card, your order is placed in Pending Status. Someone from Katespadenew.com will review your order and verify that your credit card information is valid and that the shipping address you provided matches the address that the credit card statements are sent to. Once your order has been verified by someone at Katespadenew.com your order will be elevated to the next status and prepare the package for the shipment.
Charged - We have processed and sent it to the warehouse for shipping. The warehouse then replies to us with the tracking information and once we receive that we will update the status of your order to "Shipped".
Shipped - At this point your order has been shipped and you have been provided with a tracking number.
Other Possible Statuses: Canceled - If your order status is "canceled" this is because we were unable to verify your payment. Or you've made a request for cancellation prior the shipment. We accept cancelling order within receiving your payment 24 hours. Others, the client is responsible for everything.
We accept return the merchandise in following cases: we send you the wrong size/color/item or you received merchandise with blemishs.If the return reason is dislike the product.Customer will be responsible for the return postage.Return items must be sent back in their original packaging, with store tags attached. To send an item back to us, You may use any shipper you like, but we recommend purchasing tracking and insurance, as Katespadenew.com cannot be responsible for lost return shipments. Once we receive your return package, please allow 1 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. Shipping fees are non-refundable. *Please contact with our customer service to get delivery address if you want to return items.
If you want to exchange items for another style, please get in touch with our customer service and inform tracking number after the items are being shipped back. Once we receive your package, we will ship the item you reorder. If you would like to refund, then all the process are same to the above.